DHL, the world's leading express and logistics company, swept multiple awards for its Customer Service, National Sales and Marketing teams at the Contact Centre Association of Malaysia (CCAM) Awards ceremony held recently - the highest win by any company this year.
For the third time in a row, the DHL Express Customer Service team won a Gold Award for the Best In House Service Contact Centre (Under 50 Seats). Three DHL Customer Service employees were also recognized for their excellent efforts: Khoo Chin Soon was awarded Silver for Best Contact Centre Support Professional (Under 50 Seats), whilst Manveer Singh and Harjit Singh won Silver and Bronze respectively for Best Contact Centre Professional (Under 50 Seats).
This time, the CCAM Awards included two new categories for National Sales and Direct Marketing, where DHL proudly took home three Gold Awards for the following segments:
? Best In-House Sales Contact Centre (Under 50 Seats) ? DHL Express Telesales
? Best Telesales Professional (Under 50 Seats) - Simmone Towle
? Best Direct Marketing Program ? DHL Express Marketing
Sam Leong, Country Manager, DHL Express Malaysia, said, ?We are honoured and delighted to receive the recognition. Winning the Best In-House Contact Centre Award for the third consecutive year speaks volumes of DHL's dedicated Customer Service Team, who have consistently maintained their strong performance with delivering excellent customer service.?

Mr. Leong continued, ?It is also astounding to have won top prize in categories which DHL has participated in for the first time ? this outstanding success would never have been achieved without a great team in place. They are a credit and testament to DHL's Employer of Choice efforts to attract, develop and retain exceptional people. Winning such accolades proves how much DHL will go all the way in making our customers successful.?
The DHL Contact Centre is part of the DHL Express Customer Service team that operates 24 hours a day, 365 days a year to support DHL Express Malaysia customers. Comprised of nearly 50 full-time staff, the well-trained Contact Centre team is centralized and locally managed, providing customers with updated information, quick trading services and assistance with special arrangements.
The DHL Contact Centre is equipped with state-of-the-art customer relationship management technology such as computer telephony integrated systems or Bluesky, which enhances customer service. The Contact Centre is also the winner of previous awards such as the Asia Pacific Merit Achievement and CS Excellence Award.
CCAM (Customer Relationship Management and Contact Centre Association Malaysia) was established to develop and promote service standards in the customer service industry and provide a platform for members to achieve accreditation within the industry. The awards were managed and judged externally by an independent assessor (Frost + Sullivan) and awarded to individuals and companies in recognition of high service performance in the areas of Contact Centre Management and Direct Marketing Excellence.