DHL, the world's leading express and logistics company, has set a new industry benchmark in its continuous drive to provide customers with superior security and service levels in end-to-end supply chain solutions. Reflecting this dedication to security, DHL now boasts over 100 TAPA (Technology Asset Protection Association) certified facilities in Asia Pacific. No other global express and logistics company has as many TAPA certified facilities in the region.
Around the region, DHL has invested substantially in state-of-the-art technology and infrastructure to meet the most stringent security and quality standards, highlighting and reaffirming its belief that superior security should not only be a core competence of the business, but is also the key competitive advantage that differentiates DHL from its competitors. In Malaysia, DHL is continuously working towards achieving TAPA certification for all its operations facilities. DHL's main gateway facilities in Kuala Lumpur International Airport (KLIA), Subang and Penang are all fully TAPA certified.
TAPA is a highly sought-after industry security accreditation conducted by independent TAPA-trained and accredited auditors. Accreditation is awarded to facilities that meet the highest security standards for handling high-value technology goods in supply chains, upon successfully completing a rigorous and detailed audit.
"DHL's customer-focused approach offers best-in-class services and products, and obtaining TAPA certification is testament to our continuous commitment to provide services and facilities that are second-to-none," said Scott Price, Chief Executive Officer, DHL Express - Asia Pacific. "It is our goal to give customers peace of mind and confidence that by partnering with DHL, they can be assured that their shipments/products are in very safe hands, thereby enabling them to concentrate on their core businesses."
"TAPA FSR (freight security requirement) certification was established by security professionals from leading technology and transport companies. It provides an industry security standard for assessing the security level of warehouse premises belonging to TAPA suppliers' members. In doing so, TAPA supplier members with certified TAPA premises will benefit by reducing customer audits, allowing them to focus on their core business, and provide security assurance to TAPA buyer members. With increasing pressure from businesses and governments to secure the global supply chain, we applaud DHL's efforts in achieving over 100 TAPA-certified facilities - the highest to date in the Asia region - and hope others will follow DHL's example," said Jason Toe, Chairman, TAPA Asia Pacific.
DHL recognized the importance of providing its customers with a secure supply chain at an early stage. The firm has led many initiatives in technological innovation covering security protocol and systems to ensure that it continually provides its customers with innovative, best-in-class services. Its commitment to security includes having a dedicated team of over 70 in-house security managers and specialists in Asia Pacific alone
The TAPA certification achievement complements many other high-tech security and quality systems that have been implemented across its network in Asia Pacific. Central to this are the DHL Quality Control Centres (QCCs). The DHL QCCs are a network of regional and country quality control centres that proactively monitor all DHL shipments in the air and on the ground, around the clock. In Malaysia, the QCC is the first and most advanced facility of its kind, using sophisticated GPS technology to keep track of vehicle movements. Soon, the role of DHL Malaysias QCC will be significantly enhanced with the introduction of a groundbreaking global shipment management system - the Quality Shipment Monitoring System (QSMS).
A leap in DHL's customer service-enhancing technology, the QSMS features the unique ability to alert analysts based at QCCs when certain operational actions fail to occur within a fixed set of timings. This real-time monitoring of individual shipments door-to-door allows better issue management, as it enables DHL to identify potential problems and recommend contingency strategies to ensure effective supply chain movement. The system will be operational in all 41 countries and territories in Asia Pacific by the end of 2007.