Skip to content
Skip to service links: contact, tools, help, the group
Skip to search
Skip to main navigation
Skip to sub navigation
Skip to Footer with links to masthead, print, email a friend and disclaimer


DHL website terms and conditions and a statement on DHL’s commitment to user privacy on its websites.

Terms and Conditions – DHL Website

On this page, you will find a standard version of the DHL Website Terms and Conditions. Please note that different terms and conditions may apply in certain countries.

The Terms and Conditions of use of the DHL Website are as follows:


The copyright in this publication is owned by DHL International GmbH.

Authorization to Reproduce

Any person may reproduce any portion of the material in these web pages subject to the following conditions:

  • The material may be used for information and non-commercial purposes only
  • It may not be modified in any way
  • No unauthorized copy is made of any DHL trademark
  • Any copy of any portion of the material must include the following copyright notice:
    Copyright © DHL International GmbH. All Rights Reserved.

DHL Trademarks

‘DHL’, ‘DHL Worldwide Express’, ‘DHL Express’, ‘DHL Parcel’, ‘DHL eCommerce’, ‘DHL Freight’, ‘DHL Supply Chain’, ‘DHL Global Forwarding’, ‘DHL Europlus’, ‘Jumbo Box’, ‘DHL Economy Select’, ‘DHLJetline’, ‘DHL Sprintline’, ‘DHL Secureline’, ‘DHL Express Easy’, ‘DHL Easy Shop’ , ‘DHL Connect’, ‘EasyShip’ are trademarks of DHL International GmbH or any other company of Deutsche Post DHL group, registered in at least one jurisdiction. No license to use any of these trademarks is given or implied. These trademarks may not be copied, downloaded, reproduced, used, modified or distributed in any way (except as an integral part of an authorized copy of material appearing in these web pages, as set forth in the previous section paragraph) without prior written permission.

Other Trademarks and Trade names

All other trademarks or trade names referred to in these materials are the property of their respective owners.

Your Comments

DHL wants your feedback and appreciates your ideas and suggestions but is unable to answer every comment individually. DHL will be free to use and act on any information you submit.

Use of interactive features on this site

For your convenience, DHL may provide interactive features on this site, such as access to tracking and user comments. You are authorized to use these features solely for the purposes specified and for no other purposes.

Accuracy of this site

These web pages may contain inadvertent inaccuracies or typographical errors. These will be corrected at DHL’s discretion, as they are found. The information on these web pages is updated regularly, but inaccuracies may remain or occur where changes occur between updates. The Internet is maintained independently at multiple sites around the world and some of the information accessed through these web pages may originate outside of DHL. DHL excludes any obligation or responsibility for this content.


DHL makes all reasonable attempts to exclude viruses from these web pages, but it cannot ensure this exclusion and no liability is accepted for viruses. Please take all appropriate safeguards before downloading information from these web pages.

Disclaimer of Warranties

The services, the content and the information on this website are provided on an "as is" basis. DHL, to the fullest extent permitted by law, disclaims all warranties, whether express, implied, statutory or otherwise, including but not limited to the implied warranties of merchantability, non-infringement of third parties rights and fitness for a particular purpose. DHL, its affiliates and licensors make no representations or warranties about the accuracy, completeness, security or timeliness of the services, content or information provided on or through the DHL web site or systems. No information obtained via the DHL systems or website shall create any warranty not expressly stated by DHL in these terms and conditions.

Some jurisdictions do not allow limitations of implied warranties, so the limitations and exclusions in this section may not apply to you. If you are dealing as a consumer, these provisions do not affect your statutory rights that cannot be waived, if any. You agree and acknowledge that the limitations and exclusions of liability and warranty provided in these terms and conditions are fair and reasonable.

Limitation of Liability

To the extent permitted by law, in no event shall DHL, its affiliates or licensors or any third parties mentioned at the DHL website be liable for any incidental, indirect, exemplary, punitive and consequential damages, lost profits, or damages resulting from lost data or business interruption resulting from the use of or inability to use the DHL website and DHL systems, services, content or information whether based on warranty, contract, tort, delict, or any other legal theory, and whether or not DHL is advised of the possibility of such damages. Without limiting the foregoing, to the extent permitted by applicable law, you agree that in no event shall DHL's total liability for any damages (direct or otherwise) or loss regardless of the form of action or claim, whether in contract, tort or otherwise, exceed EUR 100.00. To the extent permitted by law, the remedies stated for you in these terms and conditions are exclusive and are limited to those expressly provided for in these terms and conditions.

Products and Services

Unless otherwise agreed in writing, the transportation products and services mentioned in these web pages are subject to DHL’s Terms and Conditions of carriage. Since these may vary depending on location of the country of origin of the shipment, please contact the nearest DHL service center to obtain a copy of the local terms and conditions. Not all of DHL’s products and services may be available in every country.

Disclosure of Information

All information provided to DHL by visitors to these web pages is considered to be confidential and will not be disclosed by DHL to any third party except as may be required for the provision of the services.
DHL International GmbH. (hereinafter called 'DHL') is pleased that you have visited our website and are interested in our company, products and services. It is important to us to protect your personal data during handling throughout the entire business process.

In the following, we explain what information DHL collects when you visit our website and how this information is used.

Privacy Notice (English)
(For Customers, Suppliers and Business Associates)

DHL is committed to protecting your Personal Data.

The purpose of this Privacy Notice is to bring to your attention DHL’s practices and policies relating to the collection, processing, disclosure and retention of your Personal Data.

“Personal Data” refers to information about an identifiable individual, but excludes the designation, business address and/or telephone number of an individual who is an employee of an organisation.

The Personal Data that DHL retains are sourced from information provided by you in past dealings with DHL and/or may be provided by you in the future through your use of products and/or services provided by DHL, the use of DHL’s websites, from your access to DHL premises/facilities and/or as may otherwise be collected by us:

Where you provide DHL with Personal Data relating to third parties, you confirm that you are authorized to or have obtained the prior consent of such third parties before providing DHL with the same.

DHL collects, processes and retains Personal Data for its legitimate functions, including but not limited to:
  • effecting delivery of shipments locally or abroad;
  • managing and administering your account(s);
  • dealings with suppliers and business associates;
  • advertising products and services provided by DHL;
  • managing the security and safety of DHL premises and facilities;
  • conducting customer satisfaction surveys; and/or
  • for such other purposes as may be required by law, including, communicating the same to customs and regulatory authorities.
Where the Personal Data is indicated as being mandatory, DHL may in certain instances be faced with delays or be unable to provide you with the contracted services which you require should you fail to provide DHL the required Personal Data.

DHL also discloses this Personal Data to other members of the Deutsche Post DHL group of companies and to DHL’s suppliers and business associates, whether based in Malaysia or abroad, who are involved in the fulfillment of your requests or the services and/or products contracted for.

DHL also outsources certain of its internal functions, whether based in Malaysia or abroad, including but not limited to invoicing and the mailing of account statements, transportation services, information technology services, to third parties who are bound to abide by DHL’s practices and policies relating to the processing and retention of your Personal Data.

DHL wishes to assure you that other than in the instances stated herein and for any other legitimate purposes, DHL will not share, sell, rent, trade and/or disclose your Personal Data to any unauthorised third party in contravention of applicable laws unless your consent has been obtained.

The Personal Data Protection Act 2010 grants you certain rights to seek access to and/or to correct Personal Data retained by DHL. This right may be exercised at any time, however, please be advised that in certain limited circumstances, your rights may be restricted pursuant to the Personal Data Protection Act 2010.

Should there be any change in your Personal Data, it shall be your responsibility to advise and update DHL in writing. The Personal Data Update Form is available at the relevant DHL office, or if available here you can download and complete the Personal Data Update Form below and forward to the relevant DHL entity contact below.

Should you have any questions regarding your Personal Data, please contact our Data Protection Officer at any of the addresses provided below:

This Privacy Notice may be revised from time to time. Notice of any such revision will be available at DHL’s website and/or by such other means of communication deemed suitable by DHL.

In the case of any inconsistency between the English and Malay versions of this Privacy Notice, the English version shall prevail.


WARNING! Phone Scam WARNING! Phone Scam

richtextCenter linkContainerLeft linkContainerLeft