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Surcharges for Exceptional Activities

DHL Express is committed to providing customers with the best delivery service, which is why we are continuing to offer coverage to more parts of the world than any other company.
In order to maintain a consistently high level of service, DHL Express levies under given conditions a surcharge for exceptional activities. DHL Express regularly evaluates the level of these surcharges to reflect the changing costs associated with offering exceptional activities, and we strive to ensure these surcharges remain fair for our customers.
The following surcharges are payable on international shipments:

Description Surcharge (RM)
Remote Area Delivery Higher of 2.00 RM per kg or 90.00 RM per shipment
Remote Area Pickup Higher of 2.00 RM per kg or 90.00 RM per shipment
Full Dangerous Goods 395.00 RM
Lithium Batteries Section II (PI966, PI969) 25.00 RM
Lithium Batteries Section II (PI967, PI970) No charge
Lithium Batteries Section I, II (PI965) 395.00 RM
Oversize Piece 400.00 RM
Non-Stackable Pallet 735.00 RM
Address Correction 50.00 RM
Data Entry 15.00 RM
Elevated Risk 85.00 RM
Restricted Destination 130.00 RM
The following surcharges are payable on domestic shipments, when different to those above:

Description Surcharges (RM)
Remote Area Delivery Higher of 0.32 RM per kg or 15.90 RM per shipment (inclusive Service Tax) for freight shipment 0.5 - 30kg OR higher of 0.30 RM per kg or 15.00 RM per shipment for freight shipment above 30kg
Oversize Piece 132.50 RM (inclusive Service Tax) for freight shipment 0.5 - 30kg OR 125.00 RM for freight shipment above 30kg
Non-Stackable Pallet 392.20 RM (inclusive Service Tax) for freight shipment 0.5 - 30kg OR 370.00 RM for freight shipment above 30kg
Address Correction 26.50 RM (inclusive Service Tax) for freight shipment 0.5 - 30kg OR 25.00 RM for freight shipment above 30kg
Data Entry 15.90 RM (inclusive Service Tax) for freight shipment 0.5 kg - 30 kg OR 15.00 RM for freight shipment above 30 kg
Valid from January 1, 2019

Should you have any questions on surcharges please contact usContact Us.