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Key Facts: Malaysia

DHL – The Logistics company for the world.

DHL is the global market leader in the logistics industry and “The Logistics company for the world”. DHL commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics and international mail services. A global network composed of more than 220 countries and territories and 310,000 employees worldwide offers customers superior service quality and local knowledge to satisfy their supply chain requirements. DHL accepts its social responsibility by supporting climate protection, disaster management and education.

DHL is part of Deutsche Post DHL. The Group generated revenue of more than 54 billion euros in 2008. To cover all of your extensive service needs with the right level of focus and expertise, DHL Malaysia operates under three specialist divisions:


DHL Express

DHL Express was the first international air express company to set up operations in Malaysia in 1973 handling customers air express, time critical and sub freight needs. With our experience in local and regional markets, you can expect the highest level of quality and service in a total logistic solution.

Our commitment to service and quality in Malaysia include over 600 staff stationed at 29 strategically located locations (Gateways, Offices, Service Centres, and Warehouses) throughout Peninsular and East Malaysia. DHL Express has 5 international Gateways to channel all cross-border movements. These Gateway facilities are the largest and most advanced amongst the air express companies in the country and have the capacity and the capability to move shipments quickly and efficiently.

DHL Global Forwarding

DHL Global Forwarding Malaysia is established in 1972, we offer a wide range of services including Air Freight, Ocean Freight, Domestic Freight (Cargo consolidation to East Malaysia), Customer Program Management, Cargo Management, Warehousing and Distribution, Project Forwarding and Customs Clearance. In 2008 we handled more than 181,000 air freight shipments, equivalent to about
54,100 tonnes and over 41,200 TEU ocean freight.

We have over 500 employees, close to 20 vehicles and 11 locations (offices / warehouses) throughout Peninsular and East Malaysia located in Penang, Butterworth, Kuala Lumpur, Kuala Lumpur International Airport (KLIA), Shah Alam, Port Klang, Melaka, Johor Bahru and Kuching.

DHL Global Forwarding's core competencies lie in providing global air and ocean freight, customized logistics solutions and project forwarding, backed by outstanding information technology systems and e-business solutions.

DHL Supply Chain

With a history that goes beyond 35 years, DHL Supply Chain Malaysia has extended far and wide in Malaysia with over 700 skilled logistics employees working in more than 8 major facilities that spread across an approximate 800,000 sq. feet of ambient and air-condition warehouse space.

Our committed supply chain team has been continuously providing successful integrated supply chain solutions based on global best practices for our customers within the Fashion, Retail & Consumer, Consumer Electrical, High Technology/Aerospace and Service Parts Logistics sectors. We offer to our customers a comprehensive product portfolio ranging from inbound transportation to warehousing, co-packaging and value added technical service to domestic distribution deliveries to end users.

With our strong pool of IT professionals, our IT setup ensures smooth integration of process with system. We are able to give our customers accurate and real-time updates on inventory levels at the warehouses, enabling them to have the confidence that they deserve.

With the support of a strong quality management system, we have consistently delivered exceptional results with continuous improvements.

Supply Chain, Corporate Information Solutions

This division comprises contract logistics services and Corporate Information Solutions (Williams Lea). Both business units focus on tailor made customer solutions.

The business unit Supply Chain provides warehousing and warehouse transportation services as well as value-added solutions along the entire supply chain for customers from various sectors of industry, including the key automotive, life sciences, technology, fast-moving consumer goods, retail and fashion sectors.

The subsidiary Williams Lea is the heart of the business unit Corporate Information Solutions. The expert for document-based outsourcing solutions gathers, digitalizes, prints, stores, sorts, addresses, envelops, dispatches and archives documents of all types. Williams Lea is also the right point of call for electronic invoicing and marketing services.