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Compliment? Complaint? Go Straight to the Top!

At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us. If this is the case, then Christopher Ong, (Managing Director, Malaysia) and Rodzita Zainal (Customer Service Director) want to hear your complaints first-hand.
Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, Christopher Ong and Rodzita Zainal would like to hear about that too.
Understanding how you feel about the service you’ve received - good or bad - is vital in helping us shape our business to serve you better. So just select either Christopher Ong or Rodzita Zainal and let them know what you think. Please include your telephone number if you would like us to call you back!

Christopher Ong
Managing Director

"At DHL we continuously strive to enhance your customer experience so as to support your business needs. Your feedback is important for us to further improve our services to you.”

Email Christopher Ong

Rodzita Zainal
Customer Service Director

"Customer feedback gives us the opportunity to improve our service delivery & customer experience. This is in line towards achieving our objective from Good to Great."

Email Rodzita Zainal

Christopher Ong and Rodzita Zainal will ensure that your complaints are dealt with immediately and you’ll receive a response within one working day.
Should you need immediate assistance contact DHL Express Customer ServiceContact Us.

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